Crash course in reference

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Title:

Crash course in reference

Alternate title:

Reference

Author:

Ford, Charlotte, author.

Series:

Crash course series (Westport, Conn.).

Summary:

Presents an introduction to reference services in public libraries, with tips on locating resources for any subject, and how to conduct purchases and maintenance, and covers the ethical issue of providing information to any and all patrons.

Audience:

Professional Follett Library Resources

Contents:

What is reference service? -- Communicating with your patrons -- Building and maintaining a reference collection -- Searching print and electronic sources -- Finding books : library catalogs and bibliographies -- Finding articles : indexes and databases -- Finding background information and definitions : encyclopedias and dictionaries -- Finding facts fast : ready reference -- Using the Web to reach your patrons and help them find information -- Reference ethics and reference policies -- Networking with other libraries and librarians -- For more information.

Physical Description:

xi, 143 p. : ill. ; 28 cm.

Subject Term:

Reference services (Libraries) -- Handbooks, manuals, etc.

Publisher:

Libraries Unlimited,

Publication Date:

2008

ISBN:

9781591584636

Publication Information:

Westport, CT : Libraries Unlimited, 2008.

Call Number:

025.5 FORD

Holds: Copies:

Available:*

Item Barcode	Collection	Call Number	Status	Item Holds
33607002403700	Professional Collection	025.5 FORD	Searching... Unknown	Searching... Unavailable

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Summary

This introductory book is a basic review of reference services in public libraries. It includes tips on locating resources in both print and online formats, makes suggestions for purchases and maintenance of the reference collection, reviews the ethical aspects of providing information to all patrons, and provides information on how to join a network of reference librarians who can assist you when you cannot find an answer.

A basic explanation of reference services for those with little formal LIS training working in small rural libraries or others who have been working in other areas and wish to brush up on their skills, this author provides an introduction to reference services including search strategies.

Author Notes

Charlotte Ford is an Assistant Professor in the School of Library and Information Science at San Jose State University. She holds a BA degree from Earlham College and a MLS and PhD from Indiana University. She has reference library experience in Bogota, Colombia and Birmingham-Southern College in Birmingham, Alabama.

Preface

Acknowledgments

Chapter 1 What is reference service?

Chapter 2 Communicating with your patrons

Chapter 3 Building and maintaining a reference collection

Chapter 4 Searching print and electronic sources

Chapter 5 Finding books: Library catalogs and bibliographies

Chapter 6 Finding articles: Indexes and databases

Chapter 7 Finding background information and definitions: Encyclopedias and dictionaries

Chapter 8 Finding facts fast: Ready reference

Chapter 9 Using the Web to reach your patrons and help them find information

Chapter 10 Reference ethics and reference policies

Chapter 11 Networking with other libraries and librarians

Chapter 12 For more information...

Available:*

Bound With These Titles

On Order

Summary

Summary

Author Notes

Table of Contents