Part 1. Super custody -- The prison -- The men -- The warden -- The reformers -- Part 2. Changes -- The education of Bobby Rhay -- Superagency -- The four reforms -- The Christmas strike -- New beginnings -- Rhay takes charge -- Making history -- Unintended consequences -- Red flags -- Under the radar -- Part 3. Descent -- California connection -- Capitulation -- Harvey -- Lines in the sand -- Parallel tracks -- The third floor -- The goon squad -- Power shift -- Abdication -- B.J. Rhay's final chapter -- Part 4. Nadir -- Vinzant -- Prison management -- Rules to live by -- The wastebasket caper -- Spring cleaning -- The MAS banquet -- "A little guard" -- Post mortem -- War -- Dysfunction -- The party's over -- The midnight express -- Power vacuum -- Cross -- Shakedown -- Saturday night live -- Breakdown -- A victory of sorts -- Dog days of summer -- Hoptowit -- Political fallout -- Part 6. Transformation -- A department is born -- First steps -- Kautzky -- Building blocks -- IMU -- Three years later -- Afterword -- Appendix A: Persons mentioned -- Appendix B: Persons interviewed, and interview dates.