Plan to plan -- Identify service priorities -- Set the stage -- Describe the future -- Communicate the plan -- The rest of the story -- Be an informed citizen : local, national, and world affairs -- Build successful enterprises : business and nonprofit support -- Celebrate diversity : cultural awareness -- Connect to the online world : public internet access -- Create young readers : early literacy -- Discover your roots : genealogy and local history -- Express creativity : create and share content -- Get facts fast : ready reference -- Know your community : community resources and services -- Learn to read and write : adult, teen, and family literacy -- Make career choices : job and career development -- Make informed decisions : health, wealth, and other life choices -- Satisfy curiosity : lifelong learning -- Stimulate imagination : reading, viewing, and listening for pleasure -- Succeed in school : homework help -- Understand how to find, evaluate, and use information : information fluency -- Visit a comfortable place : physical and virtual spaces -- Welcome to the united states : services for new immigrants -- Groups : identifying options -- Groups : reaching agreement -- Library communication -- Presenting data -- Workforms.